Legal
Last updated: October 6, 2026
LaneFlo ("we," "us," or "our") operates the laneflo.com website and platform. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
LaneFlo is a business-to-business platform designed for freight brokerages and logistics companies. We do not provide our services to individual consumers.
Account information. When you sign up, we collect your email address and any profile information you provide during onboarding (such as your name and company name). Authentication is handled via a one-time verification code sent to your email.
Freight data. You upload or enter lane data including origin and destination cities, states, ZIP codes, geographic coordinates, rates, volumes, equipment types, and related notes. Carriers may also submit lane data through the public Carrier Portal.
Support requests. We store the messages and optional screenshots you send to support, linked to your account and workspace, to investigate and respond to your request. Screenshots are stored privately. Your workspace administrators may review support activity in the workspace audit history.
Automatically collected information. When you access LaneFlo, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, pages viewed, access times, and referring URLs. This data is collected through Vercel analytics and server logs to maintain platform performance and security. We also record workspace visits, pricing saves and Excel download events linked to your account and team, so LaneFlo can measure adoption and provide customer support. These activity events do not include the contents of your lanes, prices or downloaded files.
We do not sell your personal information or freight data to third parties.
We use the following services to operate LaneFlo. Each processes only the data necessary for its function:
We do not sell your personal information or freight data. We may share information in the following limited circumstances:
A team can publish a saved, view-only lane report for anyone with its link, or restrict it to specified email addresses. Shared reports exclude internal costs, benchmarks, margins and notes. The sender chooses whether customer reference rates or customer quotes are included.
We record report opening counts and the last viewed time for the sender. For email-restricted reports, we also record the verified email address and its viewing counts and times. Verification emails provide single-use links, and a report-specific cookie keeps a verified browser authorized for up to 24 hours, subject to the report’s expiration or revocation. Verification does not create an account or subscribe recipients to marketing.
Senders can revoke future access. Revocation cannot remove information a recipient has already viewed or saved. Report snapshots remain separate from later changes to the source lanes.
We use cookies strictly for authentication. Supabase sets session cookies to keep you logged in. We do not use advertising or tracking cookies. Vercel may collect anonymous performance analytics.
Carriers who verify their email and explicitly agree to a shared listing may publish their business contact details and preferred lanes in the Laneflo Carrier Directory. Those listings are visible to signed-in customer teams. A carrier invited by a customer shares lanes only with that team; private invitations do not create shared listings.
Carriers can opt in to reconfirmation emails every 90 days, with one reminder after 14 days. A secure email link lets them update, pause, or unsubscribe without an account. Shared listings are hidden after 120 days without confirmation. Pausing or unsubscribing removes a shared listing from view and stops renewal emails; it does not delete the underlying record.
Workspace data is scoped to your team using database row-level security and application access checks. Team members access information according to their permissions. Other customer workspaces do not receive access to your private lanes or pricing.
Authorized LaneFlo personnel and service providers may access information as needed to operate the service, manage accounts and billing, investigate problems, respond to support requests, and protect the platform. Support can read the messages and screenshots you submit. The owner dashboard displays account, subscription and usage information; it is not a general lane-pricing browser.
You control intentional sharing. A report recipient can view the saved snapshot you publish, subject to its access settings. Shared reports exclude internal costs, benchmarks, margins and notes. Public links may be forwarded, and revoking access cannot remove copies already saved. Carriers you invite privately share their submissions with your team; opt-in Carrier Directory listings are shared with signed-in customer teams.
We do not sell your freight data or use your private lanes, rates or carrier information for purposes unrelated to providing and protecting the service.
Subscription cancellation and data deletion are separate actions. Cancellation ends subscription access at the applicable end of the billing period; it does not automatically delete your workspace. Workspace data remains stored unless you request deletion. Access to paid features depends on your subscription.
To close an account or request workspace deletion, contact support@laneflo.com. We verify your authority over the account or workspace before processing the request. Export the information you need before closing the workspace, or contact support for assistance.
Following a verified deletion request, we delete the associated workspace data from active systems within 30 days, except information that must be retained for legal, billing or security purposes. Removing a team member does not by itself delete a shared workspace.
Backup copies may remain until the applicable service-provider retention cycle expires. Deleting a workspace does not remove copies previously downloaded or saved by recipients. Contact support for the scope and expected timing of a deletion request; expedited removal and a fixed backup-purge period are not guaranteed.
To exercise any of these rights, email us at support@laneflo.com.
We protect your data with multiple layers of security:
No method of transmission over the Internet is 100% secure, but we take reasonable precautions to safeguard your information.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
To exercise these rights, contact us at support@laneflo.com. We will verify your identity before processing any request and respond within 45 days.
LaneFlo does not use advertising or behavioral tracking cookies. Because we do not track users across third-party websites, we do not respond to Do Not Track (DNT) browser signals. Our data collection practices remain the same regardless of your DNT setting.
LaneFlo is a business platform intended for use by freight industry professionals. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at support@laneflo.com.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the platform. Your continued use of LaneFlo after changes take effect constitutes acceptance of the updated policy.
Questions about this policy? Reach us at support@laneflo.com.